1. General questions

 

What is the status of my order?

• Once you have placed your order, we will send you a confirmation email to track the status of your order.
• Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
• Additionally, you can track the status of your order in the "Track Order" section on Home page on the website.

 

Where do you ship?

• We ship to all over the world

 

2. Payment

What payment methods do you accept?

• You can purchase on our website using a debit or credit card.
• We additionally offer support for Visa, Master Card, American Express, Shop Pay, Apple Pay, and Google Pay
• You can choose these payment methods at checkout.

 

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in  USD

If your credit or debit card use another currency, then you will be charged in USD. Your bank will apply the corresponding  conversion rate of the currency you choose.

 

3. Shipping

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

• United-States: 10-13 working days
• Canada: 10-13 working days
• Australia: 10-13 working days
• United Kingdom: 10-14 working days
  
• Germany: 10-14 working days
• France: 10-14 working days
• Switzerland: 10-14 working days
• Spain: 11-15 working days
• Portugal: 11-15 working days
• Ireland: 11-15 working days
• Italy: 11-15 working days
  
• Norway:  13 -16 working days
• Denmark: 13 -16 working days
  

  

Can I exchange an item?

We do accept exchanges and they follow the same conditions as in Returns section.

We reserve the right to refuse returns/exchange of any merchandise that does not meet the above return conditions in our sole discretion.

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

 

Are returns free?

Returns are free. You can refer to the delivery paper within your package to perform organize your return.

Feel free to contact us by email for more details.

 

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

 

5. Other questions

Do you have physical stores?

We currently don't have any physical stores under our brand name.